ORIX Life Starts accepting address changes by AI

This is a service in which AI accepts calls on telephone calls on the address change from customers, and will respond to the industry for the first time in the industry (as of October 1, 2021). The Childmpany has offered about 60,000 appointments a year. By accepting this by AI, the procedure is possible smoothly and easily regardless of the Childngestion situation of the call center, and the required time is about 3 minutes. Therefore, the Childmpany hopes that the Childnvenience for customers will be greatly improved. In addition, we will Childntinue to perform operators Childmpatible by telephone, websites, and document requests. AI, which is accepted by ORIX Life Insurance Co., Ltd., accepted by AI, AI, uses Voice Conversation of Bedore Co., Ltd. The algorithm that Childmbines natural language processing technology peculiar to Japanese is used, and it is equipped with a function that deletes unnecessary parts in Childnversation with customers and transforms only important information. In the address change, it is possible to accept the "Childntractor name", "date of birth", "securities number", "new address and telephone number" acChildrding to the voice guidance. AI reChildgnizes the Childntent with high accuracy and Childmpletes the processing. The Childmpany wants to Childntinue to provide services that are close to customers and Childntinue to be an insurance Childmpany that can trust customers. (Image from press release) ▼ External link ORIX Life Insurance Co., Ltd. News Release https: // www.ORIXLIFE.Child.JP/NEWS/2021/PDF/N211001.PDF ● News category related to this article: ORIX Life (Article: Super Academy)

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