Stage theme: See the case of Iyo Bank! The cutting edge of CX improvement realized by the innovative search-type FAQ "Helpfeel"!
Innovative search-type FAQ in "Financial Digital Strategy Conference -FinTech Impact Tokyo 2021 Summer-" sponsored by Nota Inc. Nikkei FinTech (Nikkei BP Co., Ltd. Headquarters: Minato-ku, Tokyo, President: Naoto Yoshida) We are pleased to announce that Nota Inc. CEO / CEO Kazuru Rakusai, who provides "Helpfeel" (https://helpfeel.com/), will be on stage. -------------------------- ▼ Click here for the event https://project.nikkeibp.co.jp/event/fin210826/ ---- ---------------------- ▼ Our company's stage time August 26, 2021 (Thursday) 15: 25-15: 55 ▼ Stage content Customer contact There has been a major transition from offline to online. Under these circumstances, the importance of "self-service" CX (customer experience) is increasing in aiming to improve the efficiency of customer support / customer success operations and improve customer satisfaction. In this session, we will introduce an example of "self-service" CX at Iyo Bank. ▼ Speaker Nota Inc. CEO Ichishu Rakusai Ministry of Economy, Trade and Industry IPA Unexplored Software Creation Business Genius programmer certification. After completing the master's program at Keio University Graduate School of Media and Governance, he established Nota in Silicon Valley, USA. He led the development of products such as the screenshot sharing tool "Gyazo" and the knowledge sharing service "Scrapbox". His cumulative procurement has exceeded 700 million yen, and his mission is to make the self-service customer experience with the search-type FAQ "Helpfeel" the industry standard. Outline of "Financial Digital Strategy Conference-FinTech Impact Tokyo 2021 Summer-" ▼ Date and time August 26, 2021 (Thursday) 13: 00-17: 05 ▼ Event description One year after the threat of new coronavirus infection became apparent Life on the premise of strong and non-face-to-face is steadily taking root. The financial world cannot keep a distance from these social changes. The leading role of customer contact is rapidly shifting from physical sales offices to online channels, forcing changes in the way internal operations are conducted. What is required of the financial industry is the realization of DX (digital transformation) as soon as possible. However, the DX of financial institutions is not easy to achieve. How to deal with heavy-duty mission-critical systems, how to design a UX (user experience) that satisfies customers while maintaining high security, and how to change the business process that has continued for many years. Solving these difficult issues and quickly achieving the sophistication of customer service and the improvement of business productivity will be a major factor in determining the future of financial institutions. In light of these circumstances, Nikkei FinTech will hold the "Financial Digital Strategy Conference -FinTech Impact Tokyo 2021 Summer-" in August 2021. For managers of Japanese banks, securities companies, insurance companies, card / settlement companies, IT / digital department managers, etc., advanced cases of digitalization in the financial industry, challenges facing Japanese companies in the future and their future I will introduce the solution and so on. Please join us. ▼ Venue Online venue ▼ Participation conditions free (pre-registration / lottery system) ▼ Sponsor Nikkei FinTech -------------------------- ▼ Click here for the event https://project.nikkeibp.co.jp/event/fin210826/ -------------------------- [Overview of Nota Inc.] Founded: December 21, 2007 (established a Japanese corporation on December 4, 2020) Representative Director / CEO: Around Rakusai Kyoto Office: 110-16 Goshohachimancho, Kamigyo-ku, Kyoto 602-0023 Kawamoto Building 5th floor Tokyo office: 1-5-2 Higashi-Shimbashi, Minato-ku, Kyoto 105-7108 Shiodome City Center 5th floor Site: https://notainc.com/ ■ About Helpfeel "Help feel" is a system that specializes in searchability and makes it easy to build a FAQ site that solves problems immediately. Not only does it help customers solve problems on their own, it also eases the burden on customer support personnel and call centers. This is a FAQ system that achieves a FAQ search hit rate of 98% using the innovative technology "Intention Prediction Search". We will display the most suitable FAQ page that will help you solve your problems and questions by dealing with ambiguous expressions, sensory expressions, spelling mistakes, etc. In addition, it is equipped with an incremental search (sequential search), so you can predict questions and display candidate pages while entering keywords. In addition, the approach of searching for the most suitable question from the search keywords and displaying the answer has achieved a response that is about 1,000 times faster than the average FAQ system so far. Therefore, it is possible to significantly reduce the number of inquiries by publishing the FAQ page, which is a frequently asked inquiry that was previously handled by phone, email, or chat. As a result, it is possible to dramatically reduce the workload of manned customer support, including chat. Service site: https://helpfeel.com/ [Helpfeel introduction companies (partial)] Iyo Bank, Ltd., 17LIVE Co., Ltd., Yahoo Japan Corporation, AHB Co., Ltd., Net Protections, Inc., DNA Co., Ltd. , White Plus Co., Ltd., Mirative Co., Ltd., Minna no Market Co., Ltd., HENNGE Co., Ltd., Recruit Co., Ltd., Bellface Co., Ltd., Money Design Co., Ltd., Newton Co., Ltd., Parsol Temp Staff Co., Ltd. -------- ------------------- [Click here to download materials and inquire about Helpfeel] Inquiries: https://helpfeel.com/contact Service materials download: https: // helpfeel.com/download_resource/helpfeel_service_guide --------------------------- · New shared note for teams "Scrapbox" Scrapbox Is a completely new tool that allows you to organize various information by networking Wiki-like pages with links, in addition to the conventional hierarchical (folder) classification. You can network information simply by enclosing words in [brackets], so you don't have to worry about chaotic folders. In addition, there are various functions such as simultaneous editing and pasting of images and Youtube videos, so you can aggregate all kinds of information with this one. Service site: https://scrapbox.io/product ・ "Gyazo" that allows you to easily screen desktops and websites Gyazo is a tool that allows you to easily take screenshots by simply dragging and selecting an area. .. Not only can the captured images be shared via URL links, but they are also automatically saved on the cloud server, making it an ideal tool for sharing information that is difficult to convey with text alone. It also supports keyword search, so you can easily find screenshots taken in the past. Service site: https://gyazo.com/- Press Release>
- Nota Inc.>
- Nota representative Rakusai takes the stage at the "Financial Digital Strategy Conference"! ~ 8/26 (Thursday) @ Online held ~
